Frequently Asked Questions
Everything you need to know about your quest for the perfect miniature.
How long does shipping take for my order?
Orders are typically processed within 2-3 business days. Standard shipping takes 5-7 business days, while priority shipping options are available at checkout.
What is your return policy for painted miniatures?
We offer a 30-day return policy for unopened and unpainted products. Custom-painted miniatures are final sale, but we offer a satisfaction guarantee to ensure they arrive exactly as pictured.
Do you ship internationally?
Yes, Merlin's Miniatures ships to over 50 countries. International shipping rates and delivery times vary based on your location and customs processing.
What materials are your miniatures made of?
Our miniatures are crafted using high-quality, durable resin or white metal, depending on the specific collection. Each product description lists the exact material used.
Can I track my order once it has shipped?
Absolutely. Once your order is dispatched, you will receive an email confirmation with a tracking number and a link to follow your package's journey.
What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.